Navigating Recent Service Challenges
Recent regulatory changes may be affecting your prescriptions - we're here to help.
What do the new USP standards mean for animal owners?
Shortened Beyond-Use Dates (BUDs) for prescriptions.
• You may need to order more frequently.
• You may need to order smaller quantities at a time.
Change in package sizes and prescription costs.
• Although the quantities are smaller, our production costs, including labor and equipment, have increased.
Longer processing times.
• We are temporarily experiencing extended processing times due to increased demand for many medications.
• Follow the tips for staying ahead to ensure your pets' needs are met.
Changes and their impact
The revised USP chapters introduce changes to compounded medication BUDs. This may necessitate more frequent ordering for uninterrupted treatment.
<795> - Nonsterile Preparations: Changes include shortened BUDs.
<797> - Sterile Preparations: Changes include mandated stability testing to determine BUDs.
We understand how important timely medication is for your pet's health. Due to recent regulatory changes, we are experiencing extended processing times due to increased demand for many medications. Rest assured, we are working diligently to minimize delays. Our pharmacy team encourages you to enroll in AutoRefill. Orders placed through AutoRefill are designed to arrive just in time and also qualify for free shipping! Our commitment to the quality of your pet's medication remains our top priority. We appreciate your patience and understanding as we work to fulfill your orders as quickly as possible.
We recognize that longer hold times can be frustrating, and we apologize for any inconvenience. The recent implementation of new regulatory standards has significantly increased our call volumes, as many pet owners seek clarification and assistance. We are actively working to improve this by expanding our team and enhancing our service processes. For quicker assistance, we encourage you to use our MyWedgewoodPet.com. Here, you can manage prescriptions, place orders, and find helpful information, all without the wait. Thank you for your understanding and continued trust in us to care for your pet's health needs.
We understand your concerns regarding the changes in medication pricing and bottle sizes. These adjustments are a result of adapting to the updated standards set by the United States Pharmacopeia (USP), a key organization in setting medication quality standards. These new standards, which went into effect on November 1, 2023, impact how long compounded medications can be stored, among other things. Although the quantities are smaller, our production costs, including labor and equipment, have increased. Rest assured, our focus remains on providing high-quality medication for your pets in quantities that align with the new standards. Read more about the recent updates to the USP standards here.
State-regulated compounding pharmacies must adhere to Beyond-Use Dates (BUDs). Beyond-Use Dates are assigned to compounded medications to indicate the date after which the medication should not be used, as determined by the pharmacy's stability testing or other considerations.
On November 1, 2023, the shelf life, or BUD, of many compounded medications changed due to updates from United States Pharmacopeia (USP), a key organization in setting medication quality standards. Wedgewood has always met or exceeded USP standards, and we have been preparing and planning for these changes for the last several years to ensure continued access to the compounded medications your pet needs. In order to comply with the USP changes, we performed additional testing and invested in facility upgrades in order to assign the longest BUDs possible under the new standards. Although this may mean more frequent refills and smaller package sizes, our commitment is to continue offering top-quality medications with the longest possible BUDs for your pet.
At Wedgewood, we consistently meet or exceed these USP standards. It's important to understand that the BUD on the medication's label indicates the latest date the medication should be used. You can continue to use your medication up to this date. After the BUD, it should be discarded. This approach ensures that you are using the medication within the timeframe for which we have thoroughly tested and validated its quality.